Radical Rider Terms and Conditions
Welcome to www.radicalrider.co.uk
By accessing, browsing, or shopping on this website, you agree to all the terms and conditions in this agreement. Please read them carefully.
1. About Radical Rider
Radical Rider and Radical Rider Kayak Shop are trading names of Radical Rider Ltd, a company providing services subject to notices, terms and conditions as set out below.
Radical Rider Ltd is a private limited company registered in the UK.
Company number: 09818156
VAT number: GB321695993
EORI (NI): XI321695993000
71-75 Shelton Street
Please note, correspondence to Radical Rider should be made to our business address:
Radical Rider Ltd
National White Water Centre, Canolfan Tryweryn
2. Our Contact Details
Radical Rider Ltd
National White Water Centre, Canolfan Tryweryn
3. Pricing and product accuracy
Images of products are for illustrative purposes only. There may be slight variations in colour between the image of a product and the actual product sold due to differences in computer displays and lighting conditions.
If we find that the price quoted is wrong, we will inform you immediately and give you the option of confirming your order at the correct price or cancelling the order and getting a refund in full.
All prices are displayed in pounds GBP Sterling, inclusive of VAT where applicable.
Prices exclude any delivery charges which will be charged at the rate applicable at the date you place your order. Please see the sections on delivery within the UK and international deliveries.
Promotions and promotional prices are temporary and can be withdrawn at any time at our discretion.
Weights, sizes, dimensions and capacities shown on the website are approximate only. Product specifications are provided by the manufacturers and, while we make every effort to ensure their accuracy, we cannot be held responsible for any errors.
All items are subject to availability.
We reserve the right to withdraw the sale of a product at any time.
4. Opening an account
You can open an account with us or checkout as a guest. Whichever method you choose, you will need to provide us with certain personal information in order for us to process your order. This information will be retained by us.
Please see our Privacy, Security and Cookie Policies for more information on how personal information will be used and stored.
You confirm that all information and details provided by you to us (including on registration) are true, accurate and up to date in all respects and at all times. You can update or correct your details at any time by going into Your Account.
When you open an account, you will be asked to set up a password. It is your responsibility to maintain the confidentiality of your password and account information. Radical Rider shall not be held liable for any loss which may arise as a result of any failure by you to protect your password. Should you become aware of, or suspect, any unauthorised use of your password or account, please contact us.
5. Acceptance of your order
We process payments manually. This will initially show on your bank statement as payment pending until we process it. We do this to prevent you accidentally ordering, for example, 100 kayaks.
Please note that completion of the online checkout process does not constitute our acceptance of your offer to purchase products from us. Our acceptance of your order will take place only when we despatch your order.
Prior to despatch, Radical Rider has the right to decline an order for any reason, including legal and regulatory reasons.
If we cannot supply you with the product you ordered, we will not process your order, inform you of this in writing (including email) or by phone and either offer you a similar suitable product or refund you in full as soon as is reasonably possible.
If fulfilment of an order would be illegal or unlawful, including by reason of breach of export controls or sanction rules, Radical Rider has the right to cease to fulfil the order at any time, including after notification to you that the order has been received and is being processed. You acknowledge that Radical Rider shall incur no liability in such circumstances.
We accept payment in GBP Sterling by credit/debit card (VISA, Mastercard, Maestro, American Express) or via several other methods, such as Google Pay, Apple Pay and Shop Pay. We also accept direct bank transfers to our company account. If you would like to pay using a different method, please contact us via email@example.com.
We currently do not accept PayPal because of high merchant fees. This helps us keep our prices down.
We encourage you to pay via direct bank transfer to help us keep costs down. We donate 1% of all sales to Save Our Rivers, helping our friends keep rivers free flowing around the world.
We also request a telephone number to be used in case of a query with your order.
Card details are not held on our computers. No charges will be made to your card other than for the goods that you have ordered and at the prices at the time of ordering.
If there is a problem with your payment we will email or call you as soon as we can.
7. Gift Vouchers
You can use gift vouchers to purchase goods online or in store. If the total value of the goods purchased is higher than the amount of the voucher, the excess can be paid by other means. If the total of the goods purchased is less than the value of the gift voucher, the balance can be redeemed against subsequent orders.
If you have to return goods you have purchased using a gift voucher, you will be issued with another gift voucher.
Gift vouchers cannot be returned or refunded. Radical Rider will not accept liability if they are lost, stolen or damaged.
Gift vouchers have an expiry date of three years.
Collections at our shop and events are always free.
Delivery rates are calculated the checkout, you will always know how much you are spending.
Orders over £50 - Free standard delivery
Orders below £50 - £4.95 standard delivery
Express delivery - £9.95
We guarantee dispatch the same day for all orders placed before 12PM Monday, Wednesday, Thursday & Friday. We still try to dispatch express delivery orders the same day, even if they come in after 12PM.
Paddles over £200 - Free delivery
Paddles below £200 - £9.95
|Length||Standard delivery 1-4 weeks||Express 1-3 days|
|247cm - 315cm||Free||£70|
All ZET Kayaks - Always FREE Express Delivery 1-2 days
Express delivery spending is capped at £100 - meaning if you order 2x 3.5m kayaks, you will still only pay £100; as well as if you order 4 freestyle kayaks, you will pay £100 instead of £140.
|D) Budget Boats||(Cheap recreational crafts)|
|Length||Standard delivery 1-4 weeks||Express 1-3 days|
|247cm - 315cm||£20||£70|
Delivery spending is capped at £100
Please contact us for better quotes.
If you are in any of the following areas:
- non-Mainland UK,
- Scottish Highlands,
- Dumfries & Galloway
please get in touch with us in advance, so we can confirm the rates & timescales above.
EU & CHANNEL ISLANDS
Orders over £150 - Free delivery
Orders below £150 - £9.95
B) Paddles - £29.95 to most countries - please contact us in advance to confirm
C) Boats - please contact us for a quote
9. Changes to your order
If your order has not been dispatched, you may be able to make changes to it. Any changes to your order must be notified to us in writing as soon as possible and may affect the delivery timetable or cost. You will be charged at the current price on the day you amend your order. Please email any changes to firstname.lastname@example.org
10. Age-restricted products
The purchase of certain products made available on the website are subject to age requirements specified by law. We are not permitted by law to supply these products to individuals who do not satisfy these age requirements and, if you are underage, you must not attempt to order these products through the website.
In particular, please note that age restrictions apply in the UK to the purchase of knives. By placing an order for a knife you confirm that you are aged 18 and over.
Customers' personal data will be used to verify their age in order to ensure that they may legally purchase any age-restricted products.
Personal data will not be retained by AgeChecked Ltd.
11. Your right to cancel your order
If your purchase was as a consumer online or by phone, under The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (CCR) you may cancel all or part of your order, without reason, within 14 days of delivery. The regulations do not apply to any custom-made items or personalised goods.
Under the CCR regulations, you must notify us in writing within 14 days of delivery that you wish to cancel all or part of your order and then return the items within a further 14 days.
You must take reasonable care of the goods until returned and they must be returned unused, with original labels still attached and any component parts must remain unopened. Please complete our returns form, which will have been sent with your order, and send it with the items to the address shown on that form.
Please be aware that, unless you are returning products because they are faulty or not as described, you will be responsible for any postage/carrier costs incurred in sending the goods back to us. We recommend that items being returned be sent via insured, trackable delivery for your protection. We will not be responsible for any loss or damage to them in transit.
We reserve the right to charge you, or reduce your refund, for any loss or damage in transit or if you have reduced the value of the items eg. you have worn shoes outside and scuffed the soles.
Within 14 days of receipt of the goods, Radical Rider will give you a full refund of the amount paid for the returned item, including any standard delivery charge if applicable. Refunds can only be made using the same method as the original transaction. If you bought your item using a gift voucher, you will be issued with another gift voucher. Please note that refunds to credit cards can often take 2 – 3 days to appear on your credit card account.
This is not intended to be a full statement of all rights under the CCR. Full details of your rights under the CCR are available in the UK from your local Citizens’ Advice Bureau or your Local Authority’s Trading Standards Office.
12. Damaged or incorrectly supplied goods
On receipt, you should check all items against your order.
If any items are damaged on delivery then sign the delivery receipt as damaged.
If any items are damaged or incorrectly supplied please contact us as soon as possible, and in any event within 14 days, by phone or email, so we can resolve the matter.
If you wish to exchange your purchase for a different size/colour you must notify us within 14 days by email or telephone of your intention to do this and you then have a further 14 days to return the goods.
Please note that you are responsible for any return postage. We will not be responsible for any loss or damage in transit.
We reserve the right to make a charge to cover the costs of sending the replacement items. Large items such as kayaks and paddles may incur a higher charge that will be agreed with you. Payment for this must be provided before we send out the replacement item. This charge does not apply if you collect the replacement goods from Radical Rider.
For international orders the charge will vary depending on the current cost of delivery to that country. For an accurate price please contact us before returning the item.
In the case of warranty returns this charge will be waived as long as the returned goods are clean and free from dirt to comply with current Health and Safety Regulations.
If we are unable to supply the replacement items we will refund you the full amount paid for the item, including any standard delivery charge, using the same method as the original transaction.
Custom-made or personalised items, DVDs and books are not returnable unless defective.
14. Returning faulty goods
Under the Consumer Rights Act 2015 goods ordered at home must be as described, fit for purpose and of satisfactory quality. If any of the goods supplied by us fail to meet any of those criteria you have the right to reject them for a full refund. This right must be exercised within a 30 day period from the date you purchased the goods. If we fail to deliver within that 30 day period, or by a later date as agreed with you, you also have the right to cancel for a full refund. After 30 days you will not be entitled to a full refund if the product develops a fault.
If you wish to reject goods under this Act, please complete our returns form and send it with the items to the address shown on that form. If the goods are faulty we will contact you to arrange a repair or replacement.
Refunds will be for the item purchased plus any delivery charge that may have been made and will be by the same method as the original purchase.
All of the above does not affect your statutory rights.
We make every effort to ensure the goods you purchase are suitable for the purpose intended and are free from any defects. Most products are supplied with a manufacturer’s 12 month warranty against defects in workmanship or materials. Certain items may have a limited warranty. Wear and tear, accidental or intentional damage or inappropriate use are not covered by any warranty. Please contact us if you feel you have a valid warranty claim.
15. Price Match Promise
If you find the price of one of our products for less elsewhere we will try our best to match it for you. Please ensure you check shipping costs before asking to match our competitors’ prices. For us to agree to price match the item for you, it must be in stock in the exact same size and colour you require and you must state the name of the company you are price matching with. We will do our very best to price match everything, however we reserve the right to decline a price match for whatever reason. We might decline price matching from the following:
• eBay listings or shops
• Amazon listings or marketplace stores
• Websites outside of the UK
• Private sales listed on the Internet
• Products of the same type but different brand names; these are classed as different products
• Items that are not in stock on competitors website
If you have a complaint, please call us on 07958480372 and we will endeavour to resolve the issue. Remember we are a small team of passionate people trying to offer the best services possible, please be patient and we will try our best to help.
17. Updates to these terms and conditions
These terms and conditions were last updated on 2nd June 2020. Please check back regularly to keep informed of updates.